Question 1

Where is BCA located at?

Accepted Answer

My shop is in Gurabo PR, its a small shop that’s not prepared for public, but its big enought to fit my sewing machines and cutting table plus all the fabrics.  If you’d like to pick up in person let me know it is very possible to arrange something. 
Estamos ubicados en Gurabo, PR.  Somos una tienda Web, aunque no tenemos una tienda física  si desea recoger en persona en Gurabo comunicarse con tiempo para coordinar.

Question 2

What's your return policy?

Accepted Answer

Return & Exchange Policy
At Blank Canvas Accessories, every single product is handcrafted and made-to-order based on your specific selections (color combinations, interior lining, velcro upgrades, and other modifications). Because we do not carry stock or pre-manufactured items, we operate under the following sales terms:
1. Custom & Made-to-Order Products
All Sales Are Final: All sales of items requiring individual customization (such as color choices, custom interiors, and added modifications) are final. We do not accept returns, cancellations, or exchanges due to personal preference, buyer's remorse, or changes of mind once production has begun or the item has shipped.
Bulk Ordering to Compare ("Bracketing"): Due to the intensive labor, materials, and time required for handcrafted production, we do not permit purchasing multiple customized items with the intention of keeping only one and returning the rest.
2. Exceptions: Manufacturing Defects or Order Errors
The only exception to our final sale policy is if an item arrives with a genuine manufacturing defect or if we made an error that deviates from your original order specifications.
Timeframe: You must notify us within 5 calendar days of receiving your package by emailing clear photos of the issue to our customer service email.
Resolution: If the mistake or defect is on our end, we will gladly repair or replace the item at no additional cost to you, covering all associated shipping fees.
3. Conditional Returns Section 
Approved Exceptions & Restocking Fee: In the rare event that a return for a custom product is exceptionally approved, a 40% Restocking Fee will be deducted from the refund amount. This fee strictly covers the specialized labor and raw materials invested in your custom build.
Shipping Adjustments: The customer is responsible for all return shipping costs. Furthermore, if a partial return causes the original order total to drop below our $70 Free Shipping threshold, the original shipping cost incurred by the shop will also be deducted from the final refund.

Question 3

What should I do if my package is lost or returned?

Accepted Answer

Lost or Stolen Packages:
We are not responsible for any lost or stolen packages in transit. It is recommended you choose priority shipping at checkout which includes $100 of insurance.  The Free shipping option is First-Class and does not include any insurance.  If your tracking shows "Delivered" and you haven't received it, it is best to reach out to your local carrier as they would be the one to scan it as delivered.  I have no control over the carrier services.
That being said if the package is returned to us, contact me ASAP so that we can determine what happened.

Question 4

When will my order be shipped?

Accepted Answer

All products are handmade when the order is received, so orders may take up to a week to be prepared and shipped.

Question 5

International shipping

Accepted Answer

We ship USPS to several countries, although you can expect delays after the pandemic-related issues. Buyer is responsible for all duties and fees,
At checkout you can see your options for your country.

Question 6

How long does shipping take?

Accepted Answer

Once shipped, orders usually take 2-5 days to arrive. If you choose priority mail, it may arrive faster, but please note that delivery times can vary. You can monitor the shipment progress through USPS.com using the tracking number provided via email when your order has shipped. Puedes monitorear el estado de su orden una vez reciba el email con el rastreo de USPS. Usualmente tarda 2-5 días en llegar a su destino, el número de rastreo será proveído en el email de confirmación una vez su orden sea enviada.

Question 7

What should I do if I put the wrong shipping address?

Accepted Answer

If you put the wrong shipping address, contact us immediately. The fastest way is to text us at 787-718-0154. Alternatively, you can send an email to bryan.bmp1@gmail.com(my personal email, fastest response) with the correct address. Items usually ship within a couple days, so it's crucial to contact us as soon as possible.

Question 8

How can I track my order?

Accepted Answer

All orders are shipped via USPS. Once the order is shipped, you will receive an email with the tracking number. This number will allow you to monitor the status of your order and see its progress.

Question 9

Where are your products made?

Accepted Answer

All the products are handcrafted right here in beautifully tropical Puerto Rico,  all of the materials i use to make my products are locally sourced, some are imported from USA like the fabric rolls and YKK Zippers

Free Shipping on $75+ orders

FAQ

Frequently asked questions