Yes! My products are warrantied against any manufacturing defects or against any other issues you might encounter. If an item becomes damaged in any way, please stop using it immediately and contact us. Items are not warrantied against intentional misuse, abuse, etc. This includes melting it with an flashlight, running over it with your car, or losing it in the beach. That being said i work really hard to make each item with a lot of care, I’ve yet to send a defective product, that is the wonderful part of doing it all in-house But if you have any trouble with one of my creations contact me im more than glad to help.

Contact me if you had any issues with your product, all my items being customized with velcro or not, and with different interiors can make it hard to keep inventory and make returns. But im always willing to help out as much as i can. Great thing about you’d being able to choose and basically make most items your own is that exactly, each item is unique and personal. But means its custom to you, and makes it not appeal to others. On some occasions i accept returns with a 15% re-stocking fee. We're a really small company, so absorbing these kinds of things is difficult for us. As we grow hopefully we can keep learning and figuring out how to better improve the user experience.

1.USPS LOST PACKAGES ( BUT CONTACT ME TO SEE HOW I CAN HELP) 2. MAKE SURE THE CORRECT ADDRESS HAS BEEN PROVIDED 3. USPS SOMETIMES LOOSES THE PACKAGES, ALTHOUGH ITS NOT OUR FAULT WE GOT YOUR BACK, PLEASE LET US KNOW IF ANYTHING HAPPENS. 4. RETURNED PACKAGES, IF THE CLIENT PROVIDED INCORRECT ADDRESS IN THE ORDER AND THE PACKAGE WAS RETURNED TO OUR PO BOX THE CLIENT WILL BE RESPONSIBLE FOR PAYING TO SHIP THE ITEM ONCE MORE. WE WILL NOTIFY AS SOON WE SHIP IT BACK.

All products are made by hand at the moment the order is received, therefore orders may take up to a week to be prepared and shipped. Cuando sera enviada mi orden? Todos los productos son hechos a mano al momento que la orden es recibida, por eso la orden de usted puede tomar hasta una semana en ser terminada y enviada.

Once shipped usually 2-5 days, if you choose priority mail it can be more fast but being honest its been hard to tell lately after all the recent events. You can monitor the shipment progress through USPS.com the tracking number will be provided via email when your order has shipped. Puedes monitorear el estado de su orden una vez reciba el email con el rastreo de USPS. Usualmente tarda 2-5 dias en llegar a su destino, el numero de rastreo sera proveido en el email de confirmacion una vez su orden sea enviada.

Contact me ASAP you can text to 787-718-0154 that is the fastest method to correct the wrong addres, otherwise you could send an email with the correct one, in most cases items do ship in 1-2 days even though it says items ship in more days that is why you should contact fast. Thanks Debes inmediatamente llamar o enviar mensaje de texto al 787-718-0154 para poder modificar la direccion en su orden. No tenemos forma de saber si la direccion que nos provee es la correcta por esa razon debe asegurarse de proveer la correcta o su paquete sera devuelto a nuestra direccion y lamentablemente tendria que volver a pagar el envio.

All orders are shipped via USPS.COM one the order is shipped you will receive an email with the tracking number. Todas las ordenes salen por USPS, una vez enviada se le enviara una notificacion via email con el numero de rastreo. El numero le permitira monitorear el estado de su orden por donde va y cuando llega.

All the products are handcrafted right here in beautifully tropical Puerto Rico, all of the materials i use to make my products are locally sourced, some are imported from USA like the fabric rolls and YKK Zippers (those are hard to source).

My shop is in Gurabo PR, its a small shop that’s not prepared for public, but i still like to disclose where were at. And if you’d like to pick up in person let me know it is very possible to arrange something. Estamos ubicados en Gurabo, PR. Somos una tienda Web, aunque no tenemos una tienda física si desea recoger en persona en Gurabo comunicarse con tiempo para coordinar.